If you still have an Office for Mac application open, you'll see a warning. Type Y and press Enter to force close the program and continue with the uninstall.
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When the tool says " Click Open again to continue. The tool will run automatically. It's done when you see Process completed. If you have Office for Mac icons in your dock, right click and hold the icon. The steps below are already automated in the process above. However, if you wish to complete the removal manually instead of using the tool, you can follow these steps. You must be signed in as administrator. If you own your own personal Mac, you probably already are. If you're using a Mac that's part of a network at work, you might have to ask someone in your IT organization for help with signing in as administrator.
The location of certain files are different if you have Service Pack 2 SP2 installed.
Troubleshoot Office 2011 for Mac issues by completely uninstalling before you reinstall
To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is Drag the Microsoft Office folder to Trash. Removing preferences using the steps below will delete any customizations that were made. These customizations include changes to toolbars, custom dictionaries, and keyboard shortcuts that were created.
Addressing problems with installing Office for Mac updates
Step 2: Remove com. Why hold down the Option key? The Library folder is a hidden folder, this way you can display it. Open Preferences and sort files and folders by alphabetical order. Drag all files that begin with " com. Still in Preferences , open ByHost , and drag all files that begin with " com. Before continuing, if you created custom templates that you want to keep, copy them to another folder.
Step 3: Open Library , and then open LaunchDaemons. Drag com. Back in Library , open Preferences. Back in Library , open PrivilegedHelperTools. These files are all specific to Office for Mac. Step 4: Remove Microsoft folders and Office files.
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Open Library , and then open Application Support. If you have the Microsoft Silverlight plug-in installed, you may need to reinstall if after removing this folder. Go here to reinstall Microsoft Silverlight. Back in Library , open Fonts. Drag the Microsoft folder to Trash.
Use the Remove2011 tool to completely remove Office for Mac 2011.
The sync services preferences can be found by launching Outlook and going to the preferences. Turn off the system firewall Some of the features of both Office and the Microsoft AutoUpdate program interact with the OS X firewall, so when installing the update you might try disabling the firewall by clicking the appropriate button on the Firewall tab in the Security system preferences. If this is successful, be sure to turn the firewall back on after updating Office.
Boot to Safe Mode Many times you can avoid software conflicts that affect updates and installations by booting into Safe Mode before installing.
Download the update via Microsoft's AutoUpdate program or get a standalone installer found here for Office , Office , and Office , and then boot to Safe Mode by holding the Shift key at start-up and install the program once the system has loaded. Run a general maintenance routine In addition to booting into Safe Mode to install, you can go a little further and run a general maintenance routine to clear system caches and fix permissions problems before applying the update.
Information on running a general maintenance routine on your Mac can be found in this article.
Reinstall Office As a last resort you can try uninstalling and reinstalling Office. If the program's installation is corrupted then it may result in a hang or other problem during installation.
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If your Office installation is fairly straightforward no add-on tools or other major customizations then you might try following the procedure in this Microsoft knowledgebase article to fully remove Office, and then install the program again, followed by updating it. Have a fix? Post them below or e-mail us! Mobile World Congress Complete coverage from the world's biggest phone show.
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